Shipping policy
At Himalayan Terma, every artwork is carefully prepared and packaged to ensure it arrives safely and beautifully at your space.
Each mineral pigment mural is a handcrafted piece created with traditional techniques and natural materials. Before shipment, every artwork undergoes careful inspection and professional protective packaging to preserve its quality during international transportation.
We are committed to providing collectors worldwide with a secure and thoughtful delivery experience.
Processing Time
Each artwork requires careful preparation before shipment.
Ready-to-Ship Artwork
For artworks currently in stock:
Processing Time:
3–5 business days
After quality inspection and protective packaging, your artwork will be shipped.
Custom Artwork
For custom-made artworks:
Processing Time:
Usually 4–8 weeks depending on the complexity, size, and artistic requirements.
You will receive updates regarding the creation progress and estimated shipping schedule.
Worldwide Shipping
We proudly offer international shipping to collectors around the world.
Shipping costs are calculated at checkout based on:
- Destination country
- Artwork size
- Package weight
- Shipping method
Estimated Delivery Time
We partner with reliable international shipping carriers to ensure your artwork arrives safely.
Estimated delivery times:
| Region | Estimated Delivery |
|---|---|
| United States & Canada | 7–15 Business Days |
| United Kingdom & Europe | 7–15 Business Days |
| Australia & New Zealand | 8–16 Business Days |
| Asia | 5–12 Business Days |
| Other International Destinations | 10–20 Business Days |
Delivery times are estimates and may vary due to customs clearance, local regulations, holidays, or circumstances beyond our control.
Secure Artwork Packaging
Every Himalayan Terma artwork is carefully prepared before shipment.
Our packaging process includes:
- Protective wrapping for the artwork surface
- Reinforced corner protection
- Secure framing protection
- Moisture-resistant packaging
- Strong outer shipping materials
Each package is prepared to protect the artwork throughout its journey.
International Customs & Import Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.
Customs clearance times may vary depending on local regulations.
Any delays caused by customs inspections are outside the control of Himalayan Terma.
Order Tracking
Once your artwork has been shipped, you will receive a confirmation email containing tracking information.
You may use this tracking number to follow your artwork’s journey.
Delivery Issues
If your artwork arrives damaged or there are any issues with your delivery, please contact us within 48 hours of receipt.
Please provide:
- Order number
- Photos of the package
- Photos or videos of the artwork condition
Our team will carefully review the situation and assist you with the appropriate solution.
Our Concierge Contact
For any questions regarding shipping or delivery: