Refund policy

At Himalayan Terma, every artwork is created as a unique expression of Himalayan artistic heritage. Each mineral pigment mural is carefully handcrafted, inspected, and prepared before shipment to ensure it arrives with the quality and authenticity expected by collectors.

Because our artworks are individually handcrafted pieces rather than mass-produced products, we kindly encourage customers to carefully review artwork details, dimensions, and specifications before placing an order.

Our goal is to provide a thoughtful and respectful experience from the moment you discover our collection to the moment your artwork becomes part of your space.

Eligibility for Returns & Exchanges

Returns or exchanges may be requested within 14 days of receiving your order under the following circumstances:

Artwork Arrived Damaged

If your artwork arrives damaged, broken, or affected during transportation, please contact us within 48 hours of deliverywith clear photographs or videos of:

  • The outer packaging
  • The damaged artwork
  • The shipping label

Our team will carefully review the situation and provide a suitable solution, including replacement, repair, or refund where applicable.

Incorrect Artwork Received

If the artwork received does not match your original order, including:

  • Incorrect artwork
  • Incorrect size
  • Incorrect specifications

please contact our support team, and we will arrange a resolution.

Artwork Condition Requirements

Due to the handmade and collectible nature of our artworks, returns are only accepted when:

  • The artwork remains unused and undamaged
  • The original packaging and protective materials are preserved
  • The artwork has not been modified, framed differently, or altered after delivery

Custom Artwork Policy

Some Himalayan Terma artworks are created as custom-made pieces according to specific customer requirements.

For customized artworks:

  • Orders cannot be cancelled once production has started.
  • Custom-made artworks are not eligible for return or refund unless there is a confirmed quality issue or shipping damage.

Each custom piece requires dedicated craftsmanship and preparation time, making it a unique creation prepared exclusively for you.

The Return Process

To request a return or report an issue, please follow our concierge return process:

1. Contact Our Support Team

Please email:

support@himalayanterma.com

with the following information:

  • Order number
  • Artwork name
  • Reason for return or exchange
  • Photos or videos (if applicable)

2. Review & Authorization

Our team will review your request within 1–2 business days.

If your request is approved, we will provide return instructions and the designated return address.

Please do not send artwork back without prior authorization.

3. Return Shipment

Approved returns must be shipped according to our instructions.

Customers are responsible for ensuring the artwork is securely packaged to prevent damage during return transportation.

A valid tracking number is required.

4. Inspection & Resolution

Once the returned artwork arrives and passes inspection, we will arrange:

  • Refund
  • Exchange
  • Replacement

according to the approved resolution.

Refund Processing Time

Once your return has been inspected and approved:

  • Credit Card: 7–14 business days (depending on your financial institution)
  • PayPal: Usually within 48 hours after processing
  • Other Payment Methods: Processing times may vary depending on the provider

Return Shipping Costs

Damaged or Incorrect Orders

If the issue is caused by Himalayan Terma, we will cover reasonable return or replacement shipping costs.

Change of Mind Returns

For approved returns due to personal preference, customers are responsible for:

  • Return shipping costs
  • Any applicable customs fees or international shipping charges

Original shipping fees are non-refundable.

International Orders & Customs

For international shipments, customers are responsible for any customs duties, taxes, or import fees required by their country.

Delays caused by customs clearance, local regulations, or international logistics are not considered product defects and are not eligible for refunds.

European Union 14-Day Right of Withdrawal

For customers located in the European Union, you may have the right to cancel your order within 14 days of receiving the artwork.

The artwork must be returned in its original condition, unused, and securely packaged.

This right does not apply to customized or personalized artworks created specifically for the customer.

Our Concierge Contact

For any questions regarding returns, exchanges, or artwork care:

support@himalayanterma.com